Support

Last updated: 2026-08-30

Contact

Email support@varnamore.com. We answer in English and Japanese. We aim to reply within two business days.

What to include

A reply is much faster when we know:

Your operating system and version (Windows 10 / 11, or macOS version).
The VARNAMORE version — see Help → About.
What you did, what you expected, and what happened instead.
If Delivery Check reported a failure: the “Copy result” button on that screen puts the full report on your clipboard. Paste it into your email.

Please do not send client images unless we ask. In most cases we do not need them — and we would rather you did not send material you are under contract to protect.

Licence key

Your key is emailed when you buy. If you cannot find it, write to us from the address you used at checkout and we will resend it. One licence covers two devices, and the same key works on both Windows and macOS.

Common questions

Does it modify my original photos?

No. Output is always written to new files. This is verified continuously by automated tests that compare a SHA-256 hash of every original before and after a run.

Do my photos get uploaded anywhere?

No. Everything runs on your computer, including AI upscaling and face restoration. The application works offline.

What does Delivery Check actually verify?

After a run it reads every exported file back from disk and checks: the file exists, it is not damaged, the expected number of files was produced, the image format, width and height, the file-size cap, DPI, ICC profile, EXIF, whether GPS removal took effect, the file name, duplicate names, and any conversion failures. Every verdict comes from measuring the real file — not from what the converter reported.

Is there a Mac version?

A macOS version is in development. The same licence key works on both platforms.